Complaints procedure
A route for raising a concern.
Draft — pending legal review before launch.
How to contact us
Complaints should be sent to [Complaints contact details to be confirmed before launch], with enough information for the concern to be understood and reviewed.
What happens next
[The acknowledgement, review, response timescale, escalation route, and record-keeping process are to be confirmed before launch.]
Parent-company distinction
If a concern relates to a subsidiary or venture-level service, the correct legal entity and complaints route must be confirmed for that business. Black Diamond Ventures Group Ltd does not itself directly provide every service represented across its portfolio.